LoLoCoJr

We sold our apartment a few weeks before the credit crunch hit hard, phew! We already purchased a new house (new construction) last year. Last week we had to move out of apartment. Unfortunately the new house is not yet finished. Well it is, but the utility companies still need to their stuff and the municipality needs to finish the roads, in that order. the new location is just 1 block away because we really like Osdorp and wanted to stay in or around Amsterdam.

In the meantime we'll be moving between my sis and brother-in-law. c'mon waternet, move!

So, we moved and I canceled all our subscriptions at the old address. So I thought, it turns out KPN has /dev/null'd my cancellation request for the fixed line twice in a row. Each time customer relations assured me it would take 5 working days for the request to be processed. I just called them a third time now, because the line was active. The kind lady gave me a reference number for the cancellation order. So, whenever you deal with KPN I think it's a good idea to ask for the reference number of the case or order.